For quite some time the software fuctioned brilliantly. Even so far as to converting up to 12 files at the same time. Then, for no apparent reason it just "gave up the ghost" and started complaining about "digital rights acquistion" and it was all downhill from there. No tangible help at all from the authors. It's all just a "shot it the dark". You pays your money and you takes your chances. Good Luck if you wanna gamble.

Sound taxi worked perfect for me, windows XP, a 3 year old $500 Acer Aspire 3620 laptop. I use it to convert downloaded Napster tunes into generic MP3s my blackberry can play (This BB is NOT Napster to go compatible). My only complaint is that it takes a whole 60 seconds or more to convert one song. Just because some individual users operating environment prevent them from enjoying this solution doesn't mean they should warn people not to use it. So Don't listen to their RANTS.

Does anyone have a solution to the R&R Installer error box popping up after converting about 25-30 songs each time? Keep having to re-start pc to continue each time.

We've been pretty fortunate with SoundTaxi support. We had a few questions when we started using it on our XP machine several versions ago and we got helpful answers by email within few days. We recently replace our old XP based machine with a Vista machine and we got our new activation key in 24 hrs and downloaded the latest version. However, while the older version on the old machine worked flawlessly, conversions on the new setup have stutters and distortion. Still waiting for response from them on that.

This program works fine for all my files from wma to mpg to mp4. I have windows Vista 64bit Ver. It works fine, just make sure you run in compatibility mode, but I was able to allow it access only 32bit binary code on my laptop. The only thing that bugs me is that when I download files, it puts them in folders along with Album art and every time it finds one it will stop converting and close the program, but besides that the program works great

I bought SoundTaxi a 6 months ago and it USED to work great converting .AA - WMA and Videos on my Vista 32bit computer. Then my computer crashed and I had to reinstall everything. I paid for SoundTaxi a second time as it had been working so well for me. BUT my newer version of SoundTaxi now leaves the last 35 to 45 minutes off of every .aa file!! Obviously this is something the free trial will not tell you. SoundTaxi will convert .aa files but it will not convert a complete book. No matter how short or how long the book is the last 35 to 45 minutes is left off with the latest version of SoundTaxi which I purchased on 11-1-08. So Buyer Beware!

I've tried and tried and it just keeps telling me I'm not authorized to play the songs, then I have to go back to itunes and reauthorize my computer....it's an endless loop. And no tech support at all.

The free trial of SoundTaxi will only convert a portion of a DRM or AA file, so for those who are experiencing issues converting the entire AA file, the trial program is not helpful. Also, if you are content with their customer support, then I tip my hat to you. If needing a new "key" due to upgrading/re-installing an OS is not bad enough, waiting an entire month for a new key is insane! You could have created a Virtual Drive (i.e. with Nero or PowerISO) and used Audible's interface to burn your books to a CD "file", mount the file and convert the CD files to wma, mp3, etc. - at no cost. Overall, I prefer Tunebite and they have adequate support and a user forum. Their current drawback is that audiobook conversions are limited to 1.8x in WinXP and 1x in Vista....

The free trial worked well so I bought the full version of Sound Taxi Pro. I've had for a week now and it works great. If you're not sure about it, download the free trial!

This tool works perfectly for me. Yeah, maybe it does not work for everyone and maybe the company is not very helpful in those cases. But guess what? That what the FREE TRIAL is for. If you buy something before trying it, then that's your problem. I'm happy with it.

Soundtaxi worked pretty good. I re-installed my operating system and the original key code they have me did not work anymore. They sent me a new key but it took a month before they responded to my email. I just recently upgraded to Windows Vista 32 and the 2nd key does not work anymore. I emailed the SoundTaxi support for another key (probably another month of waiting for a response). This asking for a key over and over again really sucks. I re-install my operating system occasionally to clean out old programs and to cleanup the registry.

I wish I found her comment before I bought it. Do NOT in any circumstances waste your money on this product. What good is a half converted file? Their customer support was attentive for all of about 2 emails - then nothing. Don't buy it, don't waste your time. If you can find it on a warez site it might be worth your time. I will be trying to get a charge back on my credit card for this complete waste of time (and be careful about the "positive feedback" you read about it, I have a feeling that those comments are simply planted by the company)...

Purchased under any of the names you might find this software would be wonderful if it did what it advertises! Do not buy this software. It is marketed under at least two names I have found. I get only partial conversions when attempting to convert audio books. I lose about 45 minutes on the average. Their support is non-responsive. When I asked for a refund it was denied.

NEW COMPLAINT PENDING with the BETTER BUSINESS BUREAU It does NOT work for everyone and that is just "your problem" -- they will not issue a refund. My plans include pursuing the complaint with the better business bureau and disputing the charges via my credit card company. BE SMARTER THAN ME -- DO NOT GET RIPPED OFF!!!

This product did NOT work for me. My dialogues with them to get a refund, regardless of the fact it is not working were "not eligible for a refund." I will be taking action against them. PLEASE DO NOT BUY THIS SOFTWARE. It does not work for everyone regardless of what they say -- and they WILL NOT issue refunds. Instead, you will have frustrating dialogues with "sort of" english speaking people and ultimately be ripped off