Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website. You will know exactly how many people are visiting your site, which page they're on as well as how long they've been on your website. In addition, you will be able to select a visitor on your website and invite the person for a chat session with you. This will be a great way to assist a client or to give information about your products. By being in virtual contact with your clients, your chances of increasing your sales will be enhanced and your customer service will be greatly improved.
Another important feature of Ligne Directe Enterprise is the possibility to co-browse the web in collaboration with a customer. With this technology, you will interact with a customer by using their Web browser to show them something. This feature will allow you to show a customer having a difficulty placing an order how to use the ordering pages as if the customer was using his own mouse and keyboard.
With this customer service oriented software, you will also be able to program canned answers to decrease your respond time as well as to personalize your answers (your name, the company name, etc.). You will also have access to all the conversations you had, be able to read them again and to keep the information filed.