Call Center Manager
Call Center Software to manage, monitor, and track agents with real time reports
Windows NT/2000/XPPlatform :
367 KBFile Size :
1/10/2012Date Added :
Call Center Software to automatically measure and adjust the pace of outbound calls; ensures Agent efficiency is maximized while strict FTC limitations on Dropped and Abandoned-Calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance.
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