ASI FrontDesk Hotel Software 5.3 5.3

ASI FRONTDESK HOTEL SOFTWARE 5.3 REVIEWS

Good software, NO CUSTOMER SERVICE
I bought the software in 2008, immediately had technical problems installing it. I wrote and called technical support, but got no help. Some emails were answered, but most were not. I solved the problems myself. I never received a receipt for my purchase of the software and have requested one several times over the last 16 months, to no avail. I recently purchased a new computer and requested (via email and their license request form on the website) a new serial number, as well as my sales receipt. I received no response until I wrote a "shouting" email asking if they were still in business. The reply was that I had not bought a support contract and until I did, they would not respond to me. I wrote back explaining that these were customer service issues and not support issues. The response was that as soon as I purchased a support contract they would deal with my issues.
Author: tedward on Saturday, January 9, 2010

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