We purchased the software and hardware from their website and have had nothing but problems ever since. We needed a dictation system in a hurry and they have failed almost every way. We even purchased a support plan, but after 48 hours still have not heard back from them. The software will not hang up after a call is terminated. We have run tests that show the telephone boards are showing the line as 'hangup', but the software will not release the line for 3 to 5 minutes. That is a huge impact on telephone costs. I would steer clear of this group.